Tillsonburg Hydro postpones rate changes

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In light of the COVID-19 pandemic, Tillsonburg Hydro Inc. (THI) has decided to defer the implementation rate changes from May 1 to November 1, 2020.


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In a message from Ian McKenzie, THI general manager, THI said it is hopeful this deferral will provide cash flow relief to its customers during these difficult economic times.

On April 16, Tillsonburg Hydro Inc. received a ‘Decision and Rate Order,’ from the Ontario Energy Board (OEB), for its annual inflation-based increase to rates.

The full application and decision is available on the THI website ( and OEB website (

There were four main areas where rates were impacted.

– Residential Rate Design will migrate from ‘fixed charge + variable rate’ (based on consumption) towards a 100% fixed charge system (mandated by the Ontario Energy Board, it is revenue neutral to THI).

– The Annual IR Index Adjustment (inflation) was approved at 1.4% increases to THI rates.

– Retail Transmission Service Rates, what THI pays to get electricity to its network and recovers from end use rate payers, was approved at 3% – 3.5% increase in rates, depending on customer classification.

– Group Deferral and Variance Accounts, which tracks annual differences between what THI pays for electricity and recovers from end rate users, has not changed.

Customer Service staff are available to address questions and concerns. Call 519-688-3009, 8 a.m. to 5 p.m., Monday to Friday.

THI will release the rate change information again in the fall before they take affect.


During the COVID-19 pandemic, certain people are attempting to take advantage of various groups of society. These scams focus on exploiting personal fear and trust to attempt to obtain personal information or extort money from individuals.

If you have any concerns with the legitimacy of a contact from Tillsonburg Hydro or Town staff, ask for their names and indicate you will call back.

Any legitimate contact by Tillsonburg Hydro or the Town of Tillsonburg can be verified. Call the Town’s main phone line at 519-688-3009 and follow the prompts by name or operators will redirect you to the appropriate staff.

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