Tillsonburg District Memorial Hospital has been awarded Accreditation with Commendation.
From September 23-26, external peer surveyors conducted an on-site survey during which they assessed TDMH's leadership, governance, clinical programs and services against Accreditation Canada requirements for quality and safety. These requirements include national standards of excellence, required safety practices to reduce potential harm, and questionnaires to assess the work environment, patient safety culture, governance functioning and client experience.
“Accreditation Canada provides us with an external peer review process to measure the quality of services and programs we provide to our patients, evaluate our strengths and identify areas that we can improve upon,” said Julie Ellery, TDMH Accreditation Coordinator, in a media release.
“The accreditation process is a valuable learning tool for all of us and demonstrates our commitment to quality improvement at TDMH.”
During the three-and-a-half day survey, two accreditors met with a wide range of people including front-line team members, physicians, board members, patients and their families, as well as community stakeholders, to evaluate TDMH's processes. Upon completion of the evaluation, TDMH had met or exceeded 97.8 per cent of the 1,550 standards and was awarded Accreditation with Commendation with a full four-year accreditation.
In its written decision, the Accreditation Decision Committee congratulated TDMH, stating “The organization has surpassed the fundamental requirements of the accreditation program... It is evident that the organization places high value on safe patient care and works hard to ensure that quality and patient safety remain their priority. Patients, clients and families report an extremely high level of satisfaction with TDMH.”
In addition, Tillsonburg District Memorial Hospital met all 36 Required Organizational Practices, which are essential practices an organization must have in place to enhance client safety and minimize risk.
“The surveyors were very impressed with our team and noted dozens of examples of superb practices and gave many accolades for our commitment to compassionate quality patient care,” said Lisa Gardner, Integrated Vice-President and Chief Nursing Executive. “Evaluation is key to quality improvement, and we value the accreditation survey as an opportunity to validate our processes and receive feedback so that we can continue to improve and advance.”
“I would like to acknowledge and congratulate the dedication and commitment of the entire TDMH team for a job exceptionally well done,” said Crystal Houze, Integrated President and CEO. “We can take pride that our hospital has achieved this level of recognition. It demonstrates our commitment to quality improvement at TDMH.”
Accreditation Canada is a not-for-profit, independent organization accredited by the International Society for Quality in Health Care. It provides national and international health care organizations with an external peer review process to assess and improve the services they provide to their patients and clients based on standards of excellence. Accreditation Canada's programs and guidance have helped organizations promote quality health care for over 50 years. For more information visit www.accreditation.ca.